House Rules

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The following House Rules have been prepared to help you make the most of your time at Wellbeing Centres. Please take a few moments to review them.

 

Cancellations / Rescheduling


In order to provide you and others with excellent customer service we operate a 24 hour cancellation / rescheduling policy. As you can appreciate, our therapists turn away clients to hold your appointment, hence any cancellations / rescheduling with less than 24 hour notice (or no-shows) will result in a cancellation fee.

 

 

Late Arrivals


Please try to arrive 10 minutes before your appointment. This will give you plenty of time to check in, fill out any necessary forms and enjoy our delicious herbal teas. As a courtesy to our next client, each of our appointments finishes exactly on time. 

We are sympathetic that sometimes being late is outside of your control. At the discretion of both our therapist and Stepping Stones we will try to accommodate your full appointment time. However, where this is not feasible we will always do our very best to perform the most complete treatment possible in the time remaining.


Personal Belongings

Please kindly keep all personal belongings with you at all times. Please be advised that Wellbeing Centres will not accept liability for the loss, damage or theft of any personal belongings.

 

Ambience & Etiquette 

To help us maintain a tranquil ambience and in respect of other appointments, please kindly maintain conversations at a considerate volume. Please be advised that we have a zero tolerance policy regarding any form of physical or sexual harassment and any such incidents will be immediately reported to the appropriate authorities.

 

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