WELLBEING CENTRES PRIVACY POLICY

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At Wellbeing Centres, we are committed to protecting and respecting your privacy.

The privacy policy tells you how we use personal information collected on our website and in our clinics.

We may change this policy from time to time so please check this page to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this policy.

 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our services and when you register as a patient at any of our clinics.

 

What type of information is collected from you?

The personal information we collect includes your name, contact information including your email address, postcode, IP address, and information regarding what pages are accessed and when. If you make a payment online, your card information is not held by us, but it is collected by our third party payment processors who specialise in the secure online capture and processing of credit/debit card transactions.

 

What do we do with this information?

We require this information for the following reasons:

 

  • For internal record keeping.
  • To provide and fulfil services between yourself and the clinic(s) you are being treated in, and that of your insurance provider.
  • To refer you on to a consultant if needed, where you have given your consent.
  • To notify you about changes or improvements to our services and products.
  • To gather information to help us improve our services.
  • To monitor the usage of our services.
  • To detect, prevent and address technical issues.
  • To provide you with news, special offers and general information about other services that we offer (through texts or emails), which may of interest to you based on services already purchased or enquired about, unless you have opted out of receiving such information.
     

We will hold your personal information for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary in accordance with your insurance policy and also medical data protection regulations.

 

Who has access to your information?

  • We will not sell or rent your information to third parties.
  • We will not share your information with third parties for marketing purposes.

 

How can you access and update your information?

The accuracy of your information is important to us. If any of your details change then please contact us directly on info@wellbeingcentres.co.uk

 

If you have opted-in to marketing emails then you will continue to receive these, until any such time you wish to unsubscribe.

 

Use of ‘cookies’

Like many other websites, the Wellbeing Centres website uses cookies. These are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. The use of cookies helps us to improve our website and deliver a better more personalised service.

 

It is possible to switch off cookies by setting your browser preferences accordingly. Turning cookies off may result in a loss of functionality when using our website.

 

Security of Data

The security of your data is important to us and your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

 

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location.

 

Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Please note that the privacy practices set forth in this privacy policy are for Wellbeing Centres only.

If you have any questions, concerns, or comments about our privacy policy you may contact us in the following ways:

 

Email: info@wellbeingcentres.co.uk

Address: 36 Crouch Hill, London, N4 4AU

 

Legal

By accessing wellbeingcentres.co.uk or any content found on this website, you are deemed to have entered into an agreement with Wellbeing Centres and to have agreed to be bound by the terms set out below. The website is owned and operated by Wellbeing Centres.

 

Intellectual Property

The contents, design and underlying code of this website remain the intellectual property of Wellbeing Centres at all times. You may not use or reproduce or allow anyone to use or reproduce the content on this web site for any reason without written permission from Wellbeing Centres.

 

Use of Wellbeing Centres Limited Content

You may retrieve and display content from this website, print individual pages on paper and store such pages in electronic form on your mobile telephone for your personal, non-commercial use. Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the content.

Any use of this website’s content not specifically permitted above is prohibited. Requests for permission for other uses may be sent to Wellbeing Centres, 36 Crouch Hill, London, N4 4AU.

 

Term and Termination

Wellbeing Centres may terminate or suspend your access to all or part of this website with or without cause by delivering notice to you.

 

Changes to the Site

Wellbeing Centres reserves the right to suspend, change, modify, add or remove portions of this website at any time and to restrict the use and accessibility of the website.

 

No Warranty, Disclaimer of Liability & Indemnity

Wellbeing Centres makes no warranty concerning the content, products and services available on this website. In no event will Wellbeing Centres or its suppliers be liable for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of (or failure to use) or reliance on this website. Wellbeing Centres does not guarantee the accuracy, content, or timeliness of the products and services available on this website.

 

Force Majeure

Wellbeing Centres and its suppliers will not be liable for any delay or failure in performance or interruption of the delivery of the content on this website resulting directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.

 

Governing Law & Jurisdiction

This legal policy is governed by English law. The parties agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal

relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.

 

For the exclusive benefit of Wellbeing Centres, Wellbeing Centres shall retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business.

 

Governing Body

All our physiotherapists are registered with the Health & Care Professions Council, and members of the Chartered Society of Physiotherapy.

 

Registered Company Details

Wellbeing Centres is a limited company registered in England and Wales. Reg No. 06293080 Registered Office: 36 Crouch Hill, London, N4 4AU

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